Privacy Policy

Introduction

Welcome to Promo Hype (“Promo Hype,” “we,” “our,” or “us”). At Promo Hype, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, mobile application, and related services (collectively, the “Services”).
Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

Information We Collect

Personal Information You Provide to Us

We may collect personal information that you voluntarily provide to us when you:

  • Create an account or register with our Services
  • Complete a profile or upload content
  • Submit music for distribution
  • Request customer support
  • Participate in promotions, surveys, or other activities
  • Communicate with us directly

This information may include:

  • Contact information (such as name, email address, phone number, mailing address)
  • Account credentials (such as username and password)
  • Artist/band information (such as artist name, genre, bio)
  • Financial information (such as bank account information, payment details for royalty distribution)
  • Copyright information (such as ownership details, publishing information)
  • Music metadata (such as track titles, artist credits, production information)
  • Profile information (such as profile pictures, social media links)
  • Communication preferences
Information Automatically Collected

When you use our Services, we may automatically collect certain information about your device and usage patterns, including:

  • Device information (such as IP address, browser type, operating system, device identifiers)
  • Usage data (such as pages visited, time spent on pages, links clicked)
  • Location information (such as general location based on IP address)
  • Login events and activity timestamps
  • Performance data related to your music (streams, downloads, revenue)
  • Referral sources
Information from Third Parties

We may receive information about you from third parties, including:

  • Digital service providers (such as streaming platforms)
  • Payment processors
  • Social media platforms (if you connect your account)
  • Marketing and analytics providers
  • Verification services
  • Other artists or collaborators

How We Use Your Information

We use your information for various purposes, including to:

  • Provide, maintain, and improve our Services
  • Process and fulfill your music distribution requests
  • Calculate, collect, and distribute royalties
  • Create and manage your account
  • Communicate with you about your account and our Services
  • Respond to your inquiries and provide customer support
  • Send you technical notices, updates, security alerts, and administrative messages
  • Send promotional communications about new features, offerings, and events (in accordance with your preferences)
  • Monitor and analyze usage patterns and trends
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities
  • Protect the rights, privacy, safety, or property of Promo Hype, our users, and others
  • Comply with applicable laws, regulations, and industry standards

How We Share Your Information

We may share your information in the following circumstances:

Digital Service Providers

We share necessary information (including music content, metadata, and artist details) with digital music platforms (such as streaming services, digital stores) to distribute your music.

Service Providers

We may share information with third-party vendors, consultants, and other service providers who need access to such information to perform services on our behalf, such as:

  • Payment processors
  • Cloud storage providers
  • Analytics providers
  • Customer support services
  • Marketing and promotional partners
Business Transfers

If Promo Hype is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Protection of Rights

We may disclose information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation.

With Your Consent

We may share your information with third parties when you have given your consent to do so.

Your Rights and Choices

Account Information

You can review and update your account information by logging into your Promo Hype account settings. If you need assistance, please contact our support team.

Communication Preferences

You can opt out of receiving promotional communications from us by following the unsubscribe instructions included in these communications or by changing your notification settings in your account preferences.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining how long to retain information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, which may include:

  • Access: You may request copies of your personal information that we hold.
  • Correction: You may request that we correct inaccurate information about you.
  • Deletion: You may request that we delete your personal information in certain circumstances.
  • Restriction: You may request that we restrict the processing of your information in certain circumstances.
  • Data Portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format.

Objection: You may object to our processing of your personal information in certain circumstances.

To exercise these rights, please contact us at privacy@promohype.com.

California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and other California privacy laws. Please see our California Privacy Notice for more information about your California privacy rights.

Children’s Privacy

Our Services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will promptly take steps to delete such information.

International Data Transfers

Promo Hype is based in the United States, and we process and store information in the U.S. and other countries. If you are located outside the United States, your information may be transferred to, stored, and processed in a country that may not provide the same level of data protection as your country of residence. By using our Services, you consent to the transfer of your information to the U.S. and other countries where Promo Hype operates.

Data Security

We implement reasonable security measures designed to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no internet or electronic transmission is ever fully secure or error-free. We encourage you to take steps to protect your personal information, including maintaining the confidentiality of your account credentials.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make material changes, we will notify you through our Services or by other means, such as email. The date the Privacy Policy was last updated is identified at the top of this page.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Additional Information for Specific Jurisdictions

European Economic Area, United Kingdom, and Switzerland

If you are located in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, you have certain rights under applicable data protection laws, including the General Data Protection Regulation (GDPR) and the UK GDPR. Please refer to our GDPR Privacy Notice for more information about these rights and how to exercise them.

Brazil

If you are located in Brazil, you have certain rights under the Brazilian General Data Protection Law (Lei Geral de Proteção de Dados, or LGPD). Please contact us at privacy@promohype.com for more information about these rights and how to exercise them.

Canada

If you are located in Canada, you may have rights under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and provincial privacy laws. For more information about your Canadian privacy rights, please contact us at privacy@promohype.com.

Cookies and Similar Technologies

We and our third-party partners may use cookies, web beacons, and similar tracking technologies to collect information about your use of our Services. For more information about our use of these technologies and your choices, please refer to our Cookie Policy.